Shipping & Returns
- After receiving your order, each piece is printed, hand-framed and packaged by Left Bank Art Group.
- We cannot deliver packaged items over 100cm to Post Office boxes.
- All parcels require a signature on delivery (if you request ‘authority to leave’ then Left Bank Art Group is not responsible for any damage, loss or theft of your parcel.)
- All art is sold on a made-to-order basis, please allow 3-4 weeks production time.
- If you require by a specific date please ensure this is specified so we can work with you to achieve this, however this cannot be guaranteed.
- Shipping is via a courier network and depending on your location we estimate it will take between 2-10 business days. Delivery times will vary depending on your location, you will be provided with tracking once dispatched. All orders are dispatched from the Left Bank Art Group workshop based in Luscombe QLD 4207.
- We do not accept returns for change of mind purchases as our prints and frames are all custom made. Please choose carefully before placing your order.
- If orders are damaged in transit, Left Bank Art Group will replace the item and process returns claims via Couriers.
- Please note: In order to process a return, we MUST have photo evidence of damage to the exterior packaging and photo evidence of damage to the item.
- Damaged Returns Claims must be submitted within 24 hours (1 business day) of receiving the damaged item.
- Please forward all Returns Claims to: email@example.com.
au and clearly state the artist name, order number and client name.